S U M O s.r.o. runs for its customers a non-stop service centre, the aim of which is to allow our customers to fully use the technologies installed and to minimize their idle times. We promote an active approach to service, we are not waiting for a failure to occur. We monitor the operation so that we can predict and remove a failure before it occurs. The technologies that we deliver are therefore equipped with intelligent automatics of controlling and monitoring of processes with the distant administration possibility.
Customer care does not end with the delivery installation. Subsequent provision of technical support and proper training of operators represent for the customer a guarantee of long-standing failure-free operation of the technology installed.